Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by petron88 ("petron88", "we", "us", "our") and applies to all personal data collected from individuals ("Member", "User", "you") who access, register with, or use the petron88 platform at petron88.co, including all associated services such as sports betting, live casino, online slots, and any other products offered under the petron88 brand.

petron88 is the data controller in respect of personal data collected through the platform. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection law. This Policy should be read alongside the petron88 Terms & Conditions, which govern your use of the platform.

By registering an account with petron88, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not register or continue to use the petron88 platform.

2. Data We Collect

petron88 collects the following categories of personal data from Members:

• Identity Data: Full legal name, date of birth, gender, and national identification number or passport number, as required for age verification and Know Your Customer (KYC) compliance.
• Contact Data: Email address, Malaysian mobile phone number, and residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya).
• Account Data: Username, hashed password, account preferences, responsible gaming limits, and communication opt-in status.
• Financial Data: Deposit and withdrawal transaction records, payment method identifiers (e.g., Touch n Go eWallet account reference, Boost account reference, bank account name), and transaction amounts in Malaysian Ringgit (MYR) or other supported currencies.
• Gaming Data: Betting history, game session data, wagering activity, bonus usage, and win/loss records attributable to your petron88 account.
• Technical Data: IP address, device type and model, operating system, browser type, session identifiers, and approximate geolocation data derived from your IP address.
• Usage Data: Pages visited on petron88, features accessed, click-stream data, session duration, and navigation paths within the platform.
• Communications Data: Records of correspondence between you and petron88 support, including live chat transcripts and email exchanges.

petron88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal data, that information will be deleted and the associated account closed immediately.

3. How We Collect Data

petron88 collects personal data through the following means:

• Direct submission: Information you provide when registering a petron88 account, completing KYC verification, making deposits or withdrawal requests, updating account settings, or contacting petron88 support.
• Automated collection: Technical and usage data collected automatically when you access the petron88 platform through cookies, server logs, pixel tags, and similar tracking technologies.
• Third-party sources: Identity verification and fraud screening data from licensed KYC and anti-money laundering service providers; payment transaction data from our payment processing partners including eWallet operators and Malaysian banking institutions.

4. Purposes of Processing

petron88 processes your personal data for the following purposes:

• To establish, manage, and maintain your petron88 account, including age and identity verification in compliance with international gaming authority requirements.
• To process deposits and withdrawals via supported payment channels including Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Hong Leong Bank, and USDT TRC20.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities on the petron88 platform.
• To fulfil petron88's regulatory and legal obligations, including data retention requirements under anti-money laundering legislation and gaming authority licensing conditions.
• To personalise your petron88 experience, including recommending relevant games and promotions based on your activity history.
• To send you service-related communications including transaction confirmations, security alerts, and account notifications.
• To send you marketing communications regarding petron88 promotions, bonuses, and new features, where you have provided consent to receive such communications.
• To monitor and improve petron88 platform performance, resolve technical issues, and conduct internal analytics.
• To enforce the petron88 Terms & Conditions and protect the rights and interests of petron88 and its Members.

5. Legal Basis for Processing

petron88 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between petron88 and you as a Member, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC verification, anti-money laundering reporting obligations, and data retention mandated by our licensing authority.
• Legitimate interests: Processing necessary for petron88's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights.
• Consent: Processing of data for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

petron88 does not sell or rent personal data to third parties. We may share your personal data with the following categories of recipients where necessary:

• Service providers: Licensed third-party providers who process data on petron88's behalf under written data processing agreements, including KYC and identity verification services, payment processors, live casino game studio operators, IT infrastructure providers, and customer support platforms.
• Regulatory and law enforcement authorities: Government bodies, financial intelligence units, gaming regulatory authorities, and law enforcement agencies, where petron88 is legally required to disclose information or where disclosure is necessary to protect petron88 or its Members from unlawful activity.
• Professional advisers: Legal, financial, and audit advisers acting under professional confidentiality obligations where their engagement requires access to relevant data.
• Business transfers: In the event of a merger, acquisition, or sale of petron88 or its assets, personal data held by petron88 may be transferred to the acquiring entity, subject to that entity assuming equivalent privacy obligations.

All third parties with whom petron88 shares data are contractually required to maintain the security and confidentiality of that data and to process it only for the purposes authorised by petron88.

7. Data Retention

petron88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, tax, and accounting obligations. The following retention principles apply:

• Account and identity data is retained for the duration of your active petron88 membership and for a minimum of five (5) years following account closure, as required by applicable anti-money laundering regulations.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with standard accounting and regulatory requirements.
• Gaming activity logs are retained for five (5) years from the date of the relevant activity for audit and dispute resolution purposes.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent status.
• Technical and usage data collected via cookies and server logs is retained for up to twelve (12) months and then anonymised or deleted.

Where petron88 no longer has a lawful basis for retaining personal data, it will be securely deleted or anonymised in accordance with petron88's data destruction procedures.

8. Cookies & Tracking Technologies

petron88 uses cookies and similar technologies including local storage and session identifiers on the petron88 platform. The following cookie categories are in use:

• Strictly necessary cookies: Essential for platform operation, including session authentication tokens that keep you logged in to petron88 during an active session. These cannot be disabled.
• Functional cookies: Store your petron88 preferences such as language settings and responsible gaming limits to improve your experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data on how Members use the petron88 platform to help us identify performance issues and improve service quality. Analytics data is not linked to individual account identities.

petron88 does not deploy third-party advertising or retargeting cookies. You may configure your browser to refuse or delete cookies at any time, however this may impair certain petron88 platform functions including login persistence.

9. Your Rights

Subject to applicable data protection law, petron88 Members have the following rights in relation to their personal data:

• Right of access: You may request a copy of the personal data petron88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Many details can be updated directly through your petron88 account settings.
• Right to erasure: You may request deletion of your personal data where petron88 no longer has a lawful basis for processing it. Note that deletion requests may be refused where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to restrict processing: You may request that petron88 limit processing of your data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: You may request that petron88 provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where petron88 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data where petron88 relies on legitimate interests as the legal basis, where you have grounds relating to your particular situation.

To exercise any of the above rights, contact petron88 at: [email protected]. petron88 will respond to verified requests within 30 days. Identity verification may be required before a request is processed.

10. Security Measures

petron88 implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure:

• 256-bit TLS/SSL encryption for all data in transit between your browser and petron88 servers.
• Encryption of sensitive data at rest, including financial records and identity documents, using industry-standard encryption algorithms.
• Role-based access controls ensuring that petron88 personnel can only access personal data on a strict need-to-know basis.
• Continuous monitoring of petron88 infrastructure for security vulnerabilities, intrusion attempts, and anomalous activity.
• Regular independent security audits and penetration testing of the petron88 platform and its supporting systems.
• Staff training on data protection obligations and security practices, including phishing awareness.

While petron88 employs robust security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, petron88 will notify you and relevant supervisory authorities as required by applicable law.

11. Changes to This Privacy Policy

petron88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. The updated Policy will be published on this page with a revised effective date. Where changes are material, petron88 will endeavour to notify active Members via their registered contact method.

Your continued use of the petron88 platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how petron88 handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or petron88's data protection practices, please contact us at: [email protected]